Read Naturally Software Support Plans
Read Naturally's software support subscriptions are available on a per-school basis and cover all Read Naturally software on site.
Choosing the Appropriate Level of Software Support
To ensure that you get the software support you need, we offer two support plans:
| Basic | This plan is designed for customers who do not need
an immediate response. It relies on the web and e-mail for submission of
service requests. The software support specialist assigned to the
request will respond to the customer during normal business hours to
resolve problems. Highlights: Software updates via website, access to online knowledge base, frequently asked questions, manuals, and documentation. |
| Deluxe | The Deluxe plan offers faster response times over the Basic plan. Highlights: All Basic support services, plus phone access to Read Naturally software support specialists. |
Customer Focus
All customers receive Basic support at no charge. To assure proper implementation of Read Naturally software products, all customers also receive free Deluxe support for one year from their initial purchase of Read Naturally software at their school.
Read Naturally Software Support Plan Summary |
||||
| Support Plan | Products
Covered* |
Term |
Annual
Cost |
Support
Options |
| Basic | • Read Naturally SE v2 • Reading Fluency Benchmark Assessor • Decision Assistant |
Annual per-school subscription | No charge | E-mail support Software updates* Web support: • Knowledge base • Frequently asked questions • Manuals and documentation |
| Deluxe | • Read Naturally SE v2 • Reading Fluency Benchmark Assessor • Decision Assistant |
Annual per-school subscription | $349.00 Item no. SE201DLX |
E-mail support Software updates* Web support: • Knowledge base • Frequently asked questions • Manuals and documentation Phone support (M-F, 9 a.m. to 5 p.m. Central Time) Voicemail |
| *Updates are minor revisions to the software. Updates are different from upgrades, which are major revisions to the software. Upgrades are not included with a software subscription. | ||||
To discuss your support options, please call customer service at 800.788.4085. or send an e-mail to info@readnaturally.com.
