To retrieve your forgotten password:
- On the Staff Member Login page, click Forgot Password?
- Enter your account ID and user ID.
- Click Next.
- In the box, type the answer to your security question. Answers are not case sensitive.
- Click Next. A new temporary password will be sent to the email address specified in your profile.
- In the email, copy your temporary password, and then click the link to the temporary login page.
- On the Reset Forgotten Password page, enter the temporary password from your email.
- Click Next. You will be prompted to change your password.
- Update your password and click Save & Go to Login. Now you can log in with your new password.
Note
- Staff member passwords must be a minimum of 8 characters long and are case sensitive.
- If you forget your user ID or the answer to your security question, contact your Read Live Account Administrator.
- If you incorrectly guess your password too many times, your user ID will be locked as a security measure. Contact your Read Live Account Administrator to unlock your user ID.
- If a student forgets a password, a teacher or other staff member with the necessary privileges can change it to a new password. (See Updating Student Information.)
See Also
- Logging In
- Changing Your Password
- Resetting a Staff Member's Password
- Unlocking a Staff Member's User
- Updating Student Information